Privacy Policy

1. Introduction

Elmhurst Tile Installation ("we," "us," or "our") operates the website at https://elmhursttileinstallation.com (the "Site"). This Privacy Policy describes how we collect, use, store, and protect information you provide when you visit the Site or submit a contact form. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We collect information you voluntarily provide through the contact form on our Site. This includes:

• Name — your first and last name as entered in the form.
• Phone number — a United States telephone number you provide for us to contact you.
• Email address — used to respond to your inquiry or follow up on your project request.
• City — the city where the potential project is located, used to confirm we serve your area.
• Message — the free-text description of your project or question.

We may also collect standard technical information automatically when you visit the Site, including your IP address, browser type, operating system, referring URL, and pages visited. This data is collected through server logs and is used for security monitoring and aggregate traffic analysis only.

3. How We Use Your Information

Information submitted through the contact form is used solely to respond to your inquiry and to follow up regarding tile installation services at the address or location you describe. We do not use your information for email marketing campaigns or sell it to third parties. Specifically, we use your information to:

• Respond to your request for a quote or site visit.
• Follow up on the status of an active project discussion.
• Contact you if we need clarification about the scope of your project.
• Improve our response processes based on aggregate inquiry patterns (no personal data is retained for this purpose).

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with service providers who assist us in operating the Site or delivering our services, including our web hosting provider and messaging delivery service. These providers are contractually required to protect your information and may not use it for any purpose other than providing services to us.

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Elmhurst Tile Installation, our customers, or the public.

5. Data Retention

Contact form submissions are retained for a period of up to 24 months from the date of submission to allow for follow-up on project inquiries that may extend over time. After that period, submissions are deleted from our messaging systems. You may request earlier deletion at any time (see Section 7).

6. Cookies and Tracking

Our Site may use cookies or similar technologies for basic functionality and analytics. We do not use tracking cookies for behavioral advertising. If you use a browser that blocks all cookies, the Site will still function normally. We may use Google Analytics or similar tools to understand aggregate traffic patterns on the Site. These tools may set cookies in your browser. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

7. Your Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

• Know what personal information we have collected about you.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the sale of your personal information (we do not sell personal information).
• Not be discriminated against for exercising your CCPA rights.

To exercise any of these rights, contact us at [email protected] or by phone at (916) 957-0721. We will respond to verifiable requests within 45 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption for all data transmitted between your browser and our Site, and access controls on our messaging and storage systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites, including Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Site is not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of the Site after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Elmhurst Tile Installation
225 30th St
Sacramento, CA 95816
(916) 957-0721
[email protected]